Terms of service

TERMS OF SERVICE

Last updated: July 2026

OVERVIEW

Welcome to Amora Flora.

Throughout these Terms, the words "we," "us," and "our" refer to Amora Flora.

Amora Flora operates this website and online store, including all related information, products, features, and services, to provide a premium luxury gifting experience.

Our store is powered by Shopify.

By visiting our website or purchasing from us, you agree to these Terms of Service.

If you do not agree, please do not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By using this website you represent that you are at least the age of majority in your state or country.

You agree that all information you provide is accurate, complete, and current.

You are responsible for maintaining the confidentiality of your account information.

SECTION 2 – OUR PRODUCTS

Every arrangement at Amora Flora is handcrafted by professional florists using premium fresh flowers.

Because fresh flowers are natural products, every bouquet is unique.

Slight variations in:

flower size,
bloom stage,
color,
arrangement,
ribbon placement,
decorative accessories,

are natural and are not considered defects.

Product photographs are intended to represent the overall style and quality of each arrangement.

We reserve the right to modify products based on seasonal flower availability while maintaining the same overall design, value, and premium quality.

SECTION 3 – ORDERS

Submitting an order constitutes an offer to purchase.

Orders become accepted only after payment has been successfully processed.

Orders containing:

fresh flowers,
personalized products,
custom engravings,
custom gift messages,

are final.

Once production or customization has begun, orders cannot be canceled or modified.

Please review your order carefully before completing checkout.

SECTION 4 – PRICES & PAYMENT

All prices are shown in U.S. Dollars.

Prices may change without notice.

Applicable taxes and delivery charges will be calculated during checkout.

You agree that all payment information provided is accurate and authorized.

SECTION 5 – SHIPPING & DELIVERY

Delivery times are estimates only.

Although we make every effort to deliver on time, delays may occur due to:

weather;
traffic;
holidays;
carrier delays;
events beyond our control.

Customers are responsible for providing accurate:

delivery address;
recipient name;
phone number;
gate codes;
concierge instructions;
parking or access information.

Amora Flora is not responsible for unsuccessful deliveries caused by:

incorrect addresses;
unavailable recipients;
refusal to accept delivery;
restricted building access;
missing delivery instructions.

Once delivery has been completed to the provided address, responsibility transfers to the recipient.

SECTION 6 – FRESH FLOWERS

Flowers are living, perishable products.

Their appearance naturally changes over time.

The longevity of flowers depends on:

flower variety;
weather conditions;
transportation;
recipient care.

Because flowers are natural products, we cannot guarantee the exact bloom stage or lifespan of individual flowers after delivery.

SECTION 7 – PERSONALIZED PRODUCTS

Customized items including:

engraved messages,
personalized cards,
custom gifts,
jewelry selections,
ribbon personalization,

are made specifically for each order.

Personalized items cannot be canceled, exchanged, or refunded once production begins.

SECTION 8 – PRODUCT PHOTOGRAPHY

Product photos are intended to represent the overall design and luxury presentation.

Because every arrangement is handmade with fresh flowers, the final bouquet may differ slightly while maintaining the same premium quality and aesthetic.

SECTION 9 – RETURNS & REFUNDS

Fresh flowers and personalized products are perishable and made to order.

For this reason, all sales are final.

We do not accept returns or exchanges on:

fresh flowers;
personalized arrangements;
customized gifts;
engraved products;
sale items;
gift cards.

SECTION 10 – DAMAGED OR INCORRECT ORDERS

Customer satisfaction is very important to us.

Please inspect your order upon delivery.

If your order arrives:

damaged,
significantly different from what was ordered,
or you received the wrong item,

please contact us within 24 hours of delivery.

Please include:

your order number;
photographs of the bouquet;
photographs of the packaging;
a brief explanation.

Each situation is reviewed individually.

When appropriate, we may offer:

a replacement,
store credit,
or another suitable resolution.

SECTION 11 – INTELLECTUAL PROPERTY

All content on this website—including photographs, logos, product names, graphics, text, and designs—is the property of Amora Flora and is protected by applicable intellectual property laws.

No content may be copied or reproduced without prior written permission.

SECTION 12 – THIRD-PARTY SERVICES

Certain services may be provided by trusted third parties including Shopify and payment processors.

We are not responsible for third-party websites or services.

SECTION 13 – PRIVACY

Your personal information is handled according to our Privacy Policy.

SECTION 14 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Amora Flora shall not be liable for indirect, incidental, consequential, or special damages arising from the use of our products or Services.