Returns & Refunds

At Amora Flora, every bouquet is handcrafted using fresh premium roses and carefully prepared specifically for each order. Because our products are perishable and often personalized, all sales are final.

Returns

We do not accept returns or exchanges on:

• Fresh flowers and bouquets
• Personalized or custom orders
• Gift boxes and customized gifts
• Sale items
• Gift cards

Due to the perishable nature of flowers, we are unable to restock or resell returned arrangements.

Natural Variations

Because every arrangement is created with fresh flowers, slight variations in flower size, bloom stage, shape, and natural color may occur.

These natural differences are not considered defects and are part of the unique beauty of fresh floral arrangements.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged, significantly different from what was ordered, or you receive the wrong item, please contact us within 24 hours of delivery at:

amoraflorausa@gmail.com

Please include:

• Your order number
• Clear photos of the bouquet and packaging
• A brief description of the issue

We will review every case individually and, when appropriate, may offer a replacement, store credit, or another suitable resolution.

Order Cancellations

Orders may be canceled only before preparation of the bouquet has begun.

Once flowers have been prepared, arranged, customized, or personalized, the order cannot be canceled or refunded.

Delivery

Please make sure the delivery address, recipient name, phone number, and delivery instructions are correct before placing your order.

Amora Flora is not responsible for unsuccessful deliveries caused by:

• Incorrect or incomplete delivery information
• An unavailable recipient
• Refusal to accept the order
• Restricted building access
• Missing gate, concierge, or parking instructions

Contact Us

For any questions regarding your order, please contact us at:

amoraflorausa@gmail.com